PC Warranty Terms
Last reviewed: 25 May 2026
These Warranty Terms apply to products purchased from Goat Club Pty Ltd ("Goat Club", "we", "our", "us"). By purchasing a product from Goat Club, you agree to the warranty terms outlined below.
These terms operate alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes rights that cannot be limited under the ACL.
1. Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Definitions
Product means any Goat Club desktop computer system assembled and supplied by Goat Club.
Original Purchaser means the individual or entity that purchased the Product directly from Goat Club.
End User means any person who owns and uses the Product.
Warranty Period means the period of coverage purchased, commencing from the date of delivery or collection.
Normal Use means operation in accordance with manufacturer specifications and intended consumer use.
Original System Configuration means the hardware and software configuration supplied by Goat Club at the time of purchase.
3. Scope of Warranty
Goat Club warrants that the Product will be free from manufacturer defects in materials and workmanship during the applicable Warranty Period when used under Normal Use and in accordance with manufacturer specifications.
Coverage applies to defects that impair the proper function of the Product under normal operating conditions.
During the Warranty Period, Goat Club will, at its option and in accordance with Australian Consumer Law:
- Repair the Product using new or refurbished parts
- Replace defective components with equivalent or superior parts
- Replace the Product with an equivalent system where repair is not commercially reasonable
- Provide a refund where required under Australian Consumer Law in the event of a major failure
Replacement parts may not be identical but will be of equal or greater performance.
4. Warranty Periods
4.1 Standard System Warranty
All Goat Club desktop systems include a 3-year limited hardware warranty covering parts and labour.
4.2 Extended Warranty Options
Optional extended warranties may be purchased at the time of sale:
- 4-Year Extended Warranty – extends coverage by one additional year.
- 5-Year Premium Protection – extends coverage by two additional years and includes enhanced warranty handling services.
Extended warranties extend the original Warranty Period and do not reset the warranty start date.
5. Warranty Coverage
This warranty covers the hardware components of the Product as originally supplied by Goat Club.
Warranty service includes diagnostics, repair labour and replacement parts where required.
6. Warranty Exclusions / What Is Not Covered
The Goat Club warranty covers manufacturer defects in materials and workmanship. It does not cover damage or faults caused by external factors or use outside normal operating conditions.
The following situations are not covered under warranty:
Physical Damage
Damage caused by accidents, mishandling, drops, liquid spills or other physical impact is not covered. This includes damage caused during transport where the product has not been packaged appropriately.
Unauthorised Modifications or Repairs
Any issues caused by modifications, upgrades or repairs performed by anyone other than Goat Club or an authorised service provider are not covered. This includes unauthorised hardware changes, voltage adjustments or firmware/BIOS modifications beyond factory settings.
Improper Maintenance
Regular care is required to keep a high-performance PC operating correctly. Damage resulting from blocked airflow, excessive dust build-up, clogged radiators or lack of reasonable maintenance is not covered.
Continued Use After a Fault Appears
If a product continues to be used after a fault becomes apparent and further damage occurs as a result, the additional damage may not be covered by warranty.
Unsuitable Operating Environment
Damage caused by operating the system in unsuitable environments — including exposure to moisture, excessive dust, heat, salt air or vibration — is not covered.
Power and Electrical Issues
Faults caused by unstable power, power surges, lightning strikes, or the use of inappropriate power equipment are not covered under warranty.
Software and Configuration Issues
Software-related issues are not covered. This includes operating system corruption, malware, driver conflicts, third-party software issues, or custom software and system configurations. Customers are responsible for maintaining backups of their data.
Custom Configurations and Workloads
Specialised software or hardware configurations, including RAID arrays, virtual machines or similar setups, fall outside the scope of the warranty. Cryptocurrency mining and similar workloads are also not covered.
Normal Wear and Tear
Cosmetic wear and tear from normal use, including scratches, dents or fading, is not covered.
Return Packaging Requirements
Products must be returned using appropriate protective packaging, preferably the original packaging. Goat Club is not responsible for damage that occurs during transit due to inadequate packaging.
7. Dead On Arrival (DOA)
If a Product develops a hardware fault within 14 days of delivery or collection, it may be eligible for priority repair or replacement.
Goat Club may request troubleshooting information, photographs or video evidence prior to authorising return.
Customers are strongly advised to retain the original packaging during this period.
8. Warranty Service Process
Customers must contact Goat Club Support before returning any Product.
Goat Club will first attempt to diagnose and resolve issues remotely via email, phone or remote support tools.
If remote resolution is not possible, the Product may require return-to-base service.
For approved warranty claims within Australia, Goat Club will cover reasonable return shipping costs.
If no fault is found, or the fault is not covered by warranty, the customer may be charged for return shipping and diagnostic labour.
Products must be returned in safe packaging, preferably the original packaging. Goat Club is not responsible for damage caused by inadequate packaging during transit.
9. Customer Responsibilities
Customers must:
- Back up all data before submitting Products for service
- Use the Product in a suitable operating environment
- Perform reasonable maintenance, including dust and airflow management
- Follow Goat Club troubleshooting instructions when requested
Goat Club is not responsible for loss of data during warranty service.
Continuing to operate the Product after a fault becomes apparent may void warranty coverage for resulting damage.
10. Advance Replacement (Additional Protection)
Customers who purchase Additional Protection may be eligible for advance replacement of major components, subject to successful remote diagnostics and component availability.
Faulty components must be returned within the requested timeframe. Goat Club reserves the right to invoice for unreturned components.
11. Third-Party Products & Peripherals
Peripherals and third-party products (including monitors, keyboards, mice, headsets, networking equipment and accessories) are covered by their respective manufacturer warranties.
Goat Club may assist with warranty claims but is not responsible for manufacturer warranty decisions.
12. Limitation of Liability
To the maximum extent permitted by law, Goat Club is not liable for:
- Loss of data
- Loss of income or business interruption
- Indirect or consequential damages
Customers are responsible for maintaining backups of all data.
13. Warranty Transfer
This warranty is transferable with the Product provided proof of original purchase is supplied.
14. Change of Mind & Order Cancellations
Goat Club systems are custom built to order.
Before Dispatch
Cancellation after order processing but before dispatch will incur a 10% processing fee.
If production has substantially progressed, cancellation may not be possible or additional costs may apply.
After Dispatch
Cancellation may not be possible. Requests will be assessed case-by-case and a 15% restocking fee may apply.
This policy does not limit your rights under Australian Consumer Law.
15. Governing Law
These Warranty Terms are governed by the laws of Australia.
16. No Modification of Warranty
No Goat Club employee or agent is authorised to modify or extend this warranty.
17. Severability
If any provision of these Warranty Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.
18. Returns & Contact
To start a warranty claim, please contact Goat Club Support:
All warranty enquiries and claims must be submitted via email to support@goatclub.com.au.
To assist with diagnosis, customers should include their name, order number, contact details, a description of the issue and, where possible, supporting photos or video.
Goat Club will first attempt to diagnose and resolve issues remotely via email. If remote resolution is not possible, Goat Club will provide return authorisation and shipping instructions.
Products must not be returned without prior approval.
For approved warranty claims within Australia, Goat Club will cover reasonable return shipping costs. If no fault is found or the issue is not covered under warranty, return shipping and diagnostic fees may apply.
Customers must back up all data before submitting any Product for service.